ck444's Privacy Policy
This document explains in detail how your personal information is collected, what purposes it is used for, who it may be shared with, and how you can maintain control over your information.
By using the ck444 platform, you agree to the terms described in this privacy policy. This policy applies to all activities — visiting the website, registering an account, playing games, making transactions, and contacting customer support.
We believe transparency about data is the foundation of a healthy relationship between users and the platform. That is why how your information is handled at ck444 is presented here directly and clearly. If you have any questions, you can contact our 24/7 support team.
This policy supplements the Terms and Conditions and should be read together with them. In case of any conflict, the Terms and Conditions will take precedence.
What Information Is Collected
ck444 collects two types of information — what users provide directly, and what is collected automatically while using the platform.
1.1 Information Provided Directly
The following information may be collected during account registration and use of services:
- Full name, date of birth, and national ID or passport number (for identity verification)
- Mobile number and email address
- Bank account or mobile banking number (such as bKash, Nagad, Rocket, Upay) — only as needed for transactions
- Address and postal contact details (where applicable)
- Messages and attachments sent to customer support
1.2 Automatically Collected Information
When you use ck444, the platform automatically collects certain technical information:
- Device type, operating system, and browser version
- IP address and approximate location (at city or country level)
- Cookies and session data — to remember login status and preferences
- Information about page visits, clicks, game session length, and bet types
- Error logs and performance data — for resolving technical issues
Purpose of Using Information
Collected information is used only for the following purposes:
2.1 Account and Service Management
- Completing registration and ensuring account security
- Verifying login, password recovery, and sending OTPs
- Processing deposits and withdrawals and maintaining transaction history
- Determining eligibility for bonus claims and distributing rewards
2.2 Identity and Age Verification
All casino and betting activities on ck444 are for users aged 21 and above. Therefore, information provided during account verification is used to confirm age and identity.
2.3 Communication and Support
- Responding to queries via live chat and email
- Sending important account notifications and transaction confirmation messages
- Informing about promotional offers (only with consent)
2.4 Platform Improvement and Security
- Identifying technical issues to improve service quality
- Detecting fraud, unauthorized access, and suspicious transactions
- Preventing multiple accounts or prohibited activities
Information Sharing Policy
ck444 never sells your personal information to third parties. However, limited information may be shared in specific circumstances:
3.1 Service Provider Partners
Only the necessary information is shared with selected third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), game software providers, and technology infrastructure management. These partners are bound by contract to maintain data confidentiality.
3.2 Legal Obligations
Information may be provided in response to a court order, a lawful request from a government authority, or the needs of an investigation. In such cases, only the relevant information is provided.
3.3 Business Changes
In the event of a change in business ownership or a merger, user information may be transferred to the new authority. Users will be notified in advance in such cases.
Cookies and Tracking Technology
The ck444 website uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site.
4.1 Types of Cookies
- Essential Cookies: To maintain login status and sessions — the site cannot function properly without these
- Preference Cookies: To remember language, theme, and other personal settings
- Analytics Cookies: To understand how long pages are visited and how users navigate
4.2 Cookie Controls
You can delete or block cookies at any time from your browser settings. However, disabling essential cookies may affect the platform's functionality.
Data Security Measures
Multiple layers of security measures have been put in place to protect your information on the ck444 platform:
- SSL (Secure Socket Layer) encryption — all data transfers are encrypted
- Sensitive information stored in the database is kept in encrypted form
- Passwords are never stored in plain text — they are always hashed
- Firewalls and intrusion detection systems are active to prevent unauthorized access
- Access to servers and databases is restricted and regularly audited
- Automatic alerts and account lock mechanisms for unusual login attempts
However, 100% security on the internet cannot be guaranteed. You are therefore asked to keep your account password secure and to report any suspicious activity immediately.
Data Retention Period
ck444 retains your information for as long as your account remains active and as needed to provide services. Even after an account is closed or becomes inactive, information may be retained for a specified period due to legal obligations, financial record-keeping requirements, or dispute resolution needs.
Transaction-related information may need to be retained for an extended period in accordance with financial regulations. Once the required period has passed, information is securely deleted or anonymized.
User Rights
As a ck444 user, you have the following rights over your own information:
- Right to Access: You can find out what information is stored in your account
- Right to Correction: You can request that incorrect or outdated information be updated
- Right to Deletion: You can request that specific information be deleted, provided there is no legal obligation to retain it
- Opt Out of Promotional Communications: You can stop receiving marketing messages at any time
- Data Portability: In certain circumstances, you can request a copy of your information
To exercise these rights, please contact our customer support team. We will make every effort to respond within a reasonable time.
Policy on Information of Minors
All ck444 services are for individuals aged 21 and above. We do not knowingly collect or store any information from minors. Age is verified during account registration and identity is confirmed through the KYC process afterwards.
If it is found that information from a minor has entered our database, the relevant account will be closed immediately and the information will be deleted. To learn more about responsible gaming, we recommend reading our Responsible Gaming page.
Third-Party Links and Services
The ck444 platform may have connections with third-party payment methods and game providers. These third-party services are governed by their own privacy policies, over which ck444 has no control. You are advised to review their own policies before using those services.
Policy Changes and Updates
ck444 reserves the right to change this privacy policy at any time. For significant changes, a notice will be shown upon logging into your account or you will be informed at your registered email. The "Last Updated" date at the top of the policy will always be noted.
Continued use of the platform after any changes will be taken to mean that you have accepted the new policy. You can also visit our About Us page to learn about the general terms of using the platform.
Contact and Complaints
If you have any questions, concerns, or requests to exercise your data rights regarding this privacy policy, please contact us:
- Live Chat: 24/7 direct chat — support available in Bengali and English
- Email: [email protected]
After a complaint is submitted, we will respond as quickly as possible. For urgent matters, live chat provides the fastest resolution.